RETURN & EXCHANGE POLICY

  • ALL items are FINAL SALE, NO RETURNS OR EXCHANGES!
  • We HIGHLY Suggest Dry-cleaning our items.

We are committed to bringing our customers the best and latest fashion at the best prices while providing you with a great customer experience. All items are carefully inspected and approved before order processing and shipping. Items that are found to be less than satisfactory are removed from our inventory and are not shipped out. Church Girl Fashion does not issue refunds, allow returns or exchanges in order to ensure the quality, health, and safety of our customers. All sales are final. We thank you for your understanding regarding this matter. Please read the product description to ensure you are ordering the correct size.

 

DEFECTIVE MERCHANDISE

If you have received an item with any problems or defects, please contact us within 3 business days of receiving your order to inform us of the issue. If we are not notified within 3 business days, you will no longer qualify for a return. You must email a photo of the damaged/defective item(s) to orders@churchgirlfashion.com along with the order number and a detailed explanation of the damage/defect.

 

WRONG ITEMS

We work hard to ensure accuracy among all of our orders however discrepancies can happen, and our team will work to get your order taken care of! In the event that you receive an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock our team will issue a one-time return label to you and ship the correct item to you at no additional charge. Since our inventory turns quickly and items can sell out quickly, in the event the correct item is not able to be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase! 


INCORRECT SIZE

We offer several avenues to identify what size would work for the guest such as our; IG Live Collection Fit Review, Style Lab videos, Online Size Chart and Item Descriptions. If you are still in need of sizing and style assistance please contact our Customer Service line with assistance in placing your order. Once an order has been placed all purchases are final. NO REFUNDS.

DAMAGED/ MISSING ITEMS 

Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 5 business days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.